Intershop Ltd has no quarrel with the original author of Telix,
Colin Sampaleaunu (a scholar and a gentleman) nor with his firm
Exis Inc.

However, at the beginning of 1994, Jeffrey L Woods, reputed
President and C.E.O of deltaComm Inc of North Carolina and the new
publishers of Telix caused a libellous file to be distributed
called BRITAIN.DOC

Presumably because he was too scared to put his own name to it, he
fed some half truths to his employee Zack Jones. The parties
libelled by BRITAIN.DOC have accepted that Zack Jones was fed
wrong or incomplete information when he composed BRITAIN.DOC and
have, therefore agreed to accept the apology of Zack Jones and
take no further action against him.

However, BRITAIN.DOC has left people with the abiding impression
that either George Collins, Intershop or SpeedModem Ltd sold
licensed copies of Telix without either accounting or paying for
them.

Leaving aside the fact that Intershop Ltd was only incorporated on
19 January 1994, all of these allegations are completely and
utterly false. The German copyright holders to Telix were sent
cheques in payment LONG before BRITAIN.DOC was disseminated and
the banks concerned have microfilmed records that they were cashed
by ELSA GmbH.

The truth is less exciting and more prosaic: Jeffrey L. Woods
was seriously scared by a competing product and suffered from short
sightedness and bad temper at a Colorado Springs convention.

And then hid away rather than apologise for his short sightedness
and even shorter temper.

                                  *

We will now examine each of the paragraphs of BRITAIN.DOC in turn:

"Exis, Inc. [hereinafter "Exis"], original developer of Telix from
1982 through late 1992, had contracted with ELSA GmbH of Aachen,
Germany [hereinafter "ELSA"], as the exclusive registration site
for Europe."

Close to the truth. But rather than being just a "registration
site", it is Intershop Ltd's understanding that ELSA GmbH own all
the rights to Telix within Western Europe.

"ELSA and Exis then sold copies to a third registration site,
Intershop, and later to another company in Glasgow, Speedmodem,
Ltd., both with a contact person of George Collins [hereinafter
"Intershop, et al"]. "

Wrong. The original Tripartite Agreement was for Interstop (note
the spelling) to handle all production (including labels) and to
have their own algorithm engine. It was for this reason (that
Interstop were doing the lions share of the work) that it was
agreed that Exis Inc would get °6, ELSA GmbH would be sent °6 and
Interstop retain °8. At the time that the Tripartite Agreement was
made George Collins was an elected official of Interstop (to be
precise, its' General Secretary. When he started working as an
employee of SpeedModem Ltd it seemed sensible that he should
continue to handle Telix related matters.

In the event, after Telix 3.15 was produced - FOR THE SAKE OF
CONVENIENCE - it was mutually agreed that °12 (including Exis
Inc's share) would be sent directly to ELSA GmbH and they would
handle label printing.

It should be noted at this point that the W. European version of
Telix has always been different to the N. American version and
never required "branding" (something that Zack Jones, etc
discovered only after he had authored BRITAIN.DOC and something
that was later to cause no end of problems when deltaComm
attempted to introduce updating patches.)

"This arrangement was for the convenience of users in the United
Kingdom, enabling them to pay in Sterling to a local site. "

Correct. Previous to the Tripartite Agreement, Telix was being
treated as Freeware.

"Intershop, et al, was only to contact ELSA, a policy which was
broken from time in order to expedite their demands."

Wrong. No such agreement was made (although Exis, and later
deltaComm Inc persistently maintained that their hands were tied
and nothing could be done without the permission of ELSA GmbH.)

"Exis sold all rights to Telix to deltaComm Development, Inc.
[hereinafter "deltaComm"], on September 25, 1992. deltaComm and
ELSA at that time renewed the agreement for ELSA to be the
exclusive distributor for Telix in Europe (and recently renewed
that agreement again in Germany, in January 1994)."

deltaComm did not have very much choice. ELSA GmbH already owned
all the rights to Telix in Western Europe.

"The relationship between ELSA and Intershop, et al., soured
slightly before the change in copyright ownership for reasons
which will not be discussed."

It was difficult to get answers quickly enough out of ELSA to
maximise market opportunities. And ELSA couldn't comply with
shipping instructions.

"At that time, ELSA and deltaComm agreed that it would be in the
best interests of all involved to change registration sites in the
United Kingdom. To that end, ELSA has appointed as the new
registration site for Telix: S.C.S. Ltd.
                             Hall Road, Martham
                             Great Yarmouth
                             Norfolk, ENGLAND
                             NR29 4PD"

This is a severe case of time telescoping. It was to be many
months after deltaComm bought Telix (and after the release of 3.20
and 3.21) before ELSA appointed a new registration site.
At the time of writing, S.C.S. did NOT have Limited Liability
(although Zack Jones  probably still does not realise this nor
that it is a criminal offence in the UK to claim Limited Liability
status where it has not been granted).

Perhaps more indicative of Jeffrey L. Woods business style is that
he did not even inform his UK registration site, Interstop, of the
change in ownership of Telix.

"It has also come to our attention that companies that George
Collins either controls or is associated with have continued to
sell copies of Telix in Great Britain without first purchasing
them from ELSA or deltaComm."

At the time of writing, far from controlling any company, George
Collins has never been an official or shareholder in any company
whatever. (Although, like many of us, he has many close friends
that own shares and or are company directors).

Telix is licensed, not sold, and the original Tripartite Agreement
was without limit of time and did NOT specify that labels had to
be pre-purchased from anyone.

The letters reproduced below will show that provisional labels
were issued only after ELSA GmbH could not print them in time and
ELSA GmbH were given more than enough warning.

"Such copies may have had handwritten serial numbers on the disk
labels that do not match the serial number formats of a Telix
serial number.  Some have been labelled "provisional serial
number" diskettes."

Correct. And the numbers were advised to both Jeffrey L. Woods and
ELSA.

"We regret to say that users who have purchased Telix in Great
Britain who do not have a serial number that 1) matches the serial
number format of Telix, and 2) cannot be accounted for as one of
the several hundred that *were* sold to Intershop, et al., may not
in fact be registered Telix users."

Not in law. Interstop had, and continues to have the legal right
to accept payment for Telix licences and subsequently pass °6 of
that to ELSA GmbH and °6 to Exis Inc's heirs and successors.

However, to get round the practical details of this, Intershop Ltd
will shortly sponsor a disk swap:

If and when "Project CAIN" is released,  ALL registered users of
Telix (wherever in the world those disks were registered and
whether the serial numbers are provisional or not) will have 21
days to obtain a free upgrade to whatever  "Project CAIN" is
renamed.

"ELSA no longer sells copies of Telix, directly or indirectly, to
Intershop, et al., and has not since August, 1993."

Also less than the truth. See following copies of correspondence.

"The directors of Intershop, et al., have also refused requests to
turn over the complete database of the names and addresses of
those who purchased Telix from those companies."

Entirely and utterly wrong and deliberately mendacious in so far
as Jeffrey L. Woods must have lied to his employees. Jeffrey L.
Woods keeps trotting out this lie at every opportunity and now the
danish welch Bo Bendtsen has started to ring the changes on this
theme.

Nobody from either deltaComm Inc or ELSA GmbH have ever verbally
requested or made any written requests for these databases to any
of the british organisations involved (including Interstop,
Compucom Europe Ltd, SpeedModem Ltd or Intershop Ltd.)


                                  *

And now the correspondence, old letters first, new ones later:


COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                           FAXED TO:010-49-241-917 7600
GERMANY                                             5 December 1991

Dear Sir

Re: Telix Order

Please may we order another tranche of Telix 3.15gb labels. Since
you have been in the habit of producing them on sheets containing
24 labels, our order is for 7 sheets = 168 labels @ DM12 each.

Please would you debit my VISA card 4508 9760 2157 0015 Expires
04/92 in the name   Dr G. Collins
                    Compucom Europe Ltd
and dispatch to us today if possible.
[If you would prefer, you may obtain authorisation only (so that
you are assured of payment) and we will wire transfer the
Deutschemark]

Please would you ensure that it is dispatched in a small (A5?)
hard backed envelope and sent `Eilzustellung' to the correct
address as above (The last lot of labels arrived damaged and two
weeks late because they had been placed in a padded bag and sent
to our old Dixon Street address - we enclose a poster reminder for
your dispatch department).

Thankyou for your co-operation in this matter und ich w│nsche alle
ein frohe Weihnachten und ein gl│ckliches Neues Jahr!

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD

                                   ACHTUNG!
                                  (Telix GB)

Compucom Europe Ltd trading as INTERSHOP have moved from 6 Dixon Street,
Glasgow. The new address is:
Compucom Europe Ltd
Top Floor Right
136 Holland Street
GLASGOW
Scotland
G2  4NB

===============================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                       19 December 1991


Dear Dr Langner

Re: Telix

What follows is based on the assumption that your company currently holds all
the European rights to Telix 3.x:

Currently in Ireland there is a requirement for a Minitel program. The Irish
have just introduced a new system which we understand is to the same
specification as the French Minitel. We are currently writing a Minitel `add-
on' to Telix. We would then anticipate selling this `Minitel Telix' (named
provisionally) at °36 instead of the °20 we currently charge for Telix alone.
We wish to start marketing the program on January 6, 1992. What is your
attitude?

The main obstacle to success for Telix in the British market has been the
lack of a Prestel emulation (which, you will appreciate, is rather different
from Bildschirmtext standard). Do you have such an emulation for Telix or
alternatively, what is your attitude to us writing one?

Currently people are not clear on whether Telix is or is not shareable within
Europe. We would like to take the attitude that the Canadian current
shareable version of Telix may be used in Europe only within the terms of the
license contained within its own documentation. That would mean that
Shareware `Vendors' need to obtain written permission before they are allowed
to distribute it. We propose that, within Europe, any such distribution
requests from English Language Libraries or Vendors are routed through
ourselves for approval/disapproval. We propose that we give permission to
only a very few of the more reputable vendors and then only for 3 months at a
time and take action against anyone else distributing old copies (which do
not bear your or our registration address) without such permission.

Recently we experienced difficulties in ordering another tranche of Telix
3.15gb labels. I know that Elsa has now grown to a very significant size, so
would you be kind enough to give me the name or names and telephone numbers
of the people within your organisation that we should talk to when we wish to
order?

Finally, your invoice does not make clear whether you debited my VISA card
4508 9760 2157 0015 Expires 04/92 in the name Dr G. Collins for the last
tranche of Labels?

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

==============================================================
Exis Inc. Post Office Box 130, West Hill, ON M1E 4R4 Canada
(416)-289-4641 (416)-289-4645 fax
FAX COVER PAGE
Date:    December 21, 1991
To:      George Collins
Company: CompuCom Europe
Fax:     +44 041 204 5026

From: Jeff Woods

Pages following: 0
If you did not receive all of the pages completely, please notify us
immediately at (416)-289-4665 (fax) or (4160-289-4641 (tel).

Dear Dr. Collins:

While I cannot address this from an ELSA perspective, I can tell you about
the limitations you will encounter in developing a Minitel/Prestel emulation
for Telix. All emulations in Telix are hardcoded in the actual code. The only
avenue we can see for an add-on to Telix to emulate Minitel would be via the
SALT language, and you are severaly hampered by both the speed of SALT, and
it's lack of true graphics capabilities (if I understand what Minitel is).

We receive perhaps two request a month to add this emulation to Telix. This
is not sufficient to warrant the extra time to add graphics capabilities to a
text-based program (we are already quite behind a planned release date, and
still ways off from a predicted one--we simply can't afford to slow down to
add yet ANOTHER terminal that from all the requests we get is required by
only a very small percentage of potential users).

I would be extremely interested in knowing how you plan to add such emulation
into the existing framework of Telix, and still maintain the well-known speed
of Telix in the process.

Licensing for shareware distribution in the British Isles is something that
ELSA will have to address.

Sincerely,
Jeff Woods                                            CC: Elsa, Dr. K. Langner

=======================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                       23 December 1991


Dear Dr Langner

Re: Telix

Please could you reply today to at least some of the points I addressed to
you last week. I faxed you as follows:

"What follows is based on the assumption that your company currently holds
all the European rights to Telix 3.x:

Currently in Ireland there is a requirement for a Minitel program. The Irish
have just introduced a new system which we understand is to the same
specification as the French Minitel. We are currently writing a Minitel `add-
on' to Telix. We would then anticipate selling this `Minitel Telix' (named
provisionally) at °36 instead of the °20 we currently charge for Telix alone.
We wish to start marketing the program on January 6, 1992. What is your
attitude?

The main obstacle to success for Telix in the British market has been the
lack of a Prestel emulation (which, you will appreciate, is rather different
from Bildschirmtext standard). Do you have such an emulation for Telix or
alternatively, what is your attitude to us writing one?

Currently people are not clear on whether Telix is or is not shareable within
Europe. We would like to take the attitude that the Canadian current
shareable version of Telix may be used in Europe only within the terms of the
license contained within its own documentation. That would mean that
Shareware `Vendors' need to obtain written permission before they are allowed
to distribute it. We propose that, within Europe, any such distribution
requests from English Language Libraries or Vendors are routed through
ourselves for approval/disapproval. We propose that we give permission to
only a very few of the more reputable vendors and then only for 3 months at a
time and take action against anyone else distributing old copies (which do
not bear your or our registration address) without such permission.

Recently we experienced difficulties in ordering another tranche of Telix
3.15gb labels. I know that Elsa has now grown to a very significant size, so
would you be kind enough to give me the name or names and telephone numbers
of the people within your organisation that we should talk to when we wish to
order?

Finally, your invoice does not make clear whether you debited my VISA card
4508 9760 2157 0015 Expires 04/92 in the name Dr G. Collins for the last
tranche of Labels?" ie have we paid you yet or not?

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

======================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93
                                                                             :
Exis Inc, Jeff Woods
Post Office Box 130
West Hill, ON                                      FAXED TO:010-1-416-289-4645
CANADA                                                        23 December 1991
M1E  4R4


Dear Jeff

Re: Telix

We haven't had any reply from ELSA yet but I was very interested in your
comments. (We are closed now until 30 December 1991)

I can only reiterate what I said before:
The MAIN obstacle to success for Telix in the British market has been the
lack of a Prestel emulation.

Clearly it would seem that we will be adding this as almost a stand-alone
`add-in' module. But only when we get a reply from Elsa....Obviously we can't
even get started now before the New Year - another missed marketing
opportunity !

Merry Christmas!

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD

==============================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                         9 January 1992



Dear Dr Langner

Re: Telix

Please could you reply today to at least some of the points I addressed to
you last year. I have now faxed you twice (on 19 & 23 December 1991) without
any form of reply whatever! Those faxes were as follows:

"What follows is based on the assumption that your company currently holds
all the European rights to Telix 3.x:

Currently in Ireland there is a requirement for a Minitel program. The Irish
have just introduced a new system which we understand is to the same
specification as the French Minitel. We are currently writing a Minitel `add-
on' to Telix. We would then anticipate selling this `Minitel Telix' (named
provisionally) at °36 instead of the °20 we currently charge for Telix alone.
We wish to start marketing the program on January 6, 1992. What is your
attitude?

The main obstacle to success for Telix in the British market has been the
lack of a Prestel emulation (which, you will appreciate, is rather different
from Bildschirmtext standard). Do you have such an emulation for Telix or
alternatively, what is your attitude to us writing one?

Currently people are not clear on whether Telix is or is not shareable within
Europe. We would like to take the attitude that the Canadian current
shareable version of Telix may be used in Europe only within the terms of the
license contained within its own documentation. That would mean that
Shareware `Vendors' need to obtain written permission before they are allowed
to distribute it. We propose that, within Europe, any such distribution
requests from English Language Libraries or Vendors are routed through
ourselves for approval/disapproval. We propose that we give permission to
only a very few of the more reputable vendors and then only for 3 months at a
time and take action against anyone else distributing old copies (which do
not bear your or our registration address) without such permission.

Recently we experienced difficulties in ordering another tranche of Telix
3.15gb labels. I know that Elsa has now grown to a very significant size, so
would you be kind enough to give me the name or names and telephone numbers
of the people within your organisation that we should talk to when we wish to
order?

Finally, your invoice does not make clear whether you debited my VISA card
4508 9760 2157 0015 Expires 04/92 in the name Dr G. Collins for the last
tranche of Labels?" ie have we paid you yet or not?


Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                        14 January 1992



Dear Dr Langner

Re: Telix

I really must insist that you now send us some form of reply today to at
least some of the points I addressed to you last year. I have now faxed you
thrice (on 19 & 23 December 1991 and 9 January 1992) without any form of
reply whatever! Those faxes were as follows:

"What follows is based on the assumption that your company currently holds
all the European rights to Telix 3.x:

Currently in Ireland there is a requirement for a Minitel program. The Irish
have just introduced a new system which we understand is to the same
specification as the French Minitel. We are currently writing a Minitel `add-
on' to Telix. We would then anticipate selling this `Minitel Telix' (named
provisionally) at °36 instead of the °20 we currently charge for Telix alone.
We wish to start marketing the program on January 6, 1991. What is your
attitude?

The main obstacle to success for Telix in the British market has been the
lack of a Prestel emulation (which, you will appreciate, is rather different
from Bildschirmtext standard). Do you have such an emulation for Telix or
alternatively, what is your attitude to us writing one?

Currently people are not clear on whether Telix is or is not shareable within
Europe. We would like to take the attitude that the Canadian current
shareable version of Telix may be used in Europe only within the terms of the
license contained within its own documentation. That would mean that
Shareware `Vendors' need to obtain written permission before they are allowed
to distribute it. We propose that, within Europe, any such distribution
requests from English Language Libraries or Vendors are routed through
ourselves for approval/disapproval. We propose that we give permission to
only a very few of the more reputable vendors and then only for 3 months at a
time and take action against anyone else distributing old copies (which do
not bear your or our registration address) without such permission.

Recently we experienced difficulties in ordering another tranche of Telix
3.15gb labels. I know that Elsa has now grown to a very significant size, so
would you be kind enough to give me the name or names and telephone numbers
of the people within your organisation that we should talk to when we wish to
order?"

At least I now know from my statement that you debited my VISA card 4508 9760
2157 0015 Expires 04/92 in the name Dr G. Collins for the last tranche of
Labels.....

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93
                                                                             :
Exis Inc, Jeff Woods
Post Office Box 130
West Hill, ON                                      FAXED TO:010-1-416-289-4645
CANADA                                                         15 January 1992
M1E  4R4


Dear Jeff

Re: Telix

We still haven't had any reply from ELSA yet - we're really getting pretty
disgruntled now, but hopefully work is progressing well on version 4.0 of
Telix.....

On the basis that v4 is more than 90 days from announcement, may we order
another 60 Telix manuals, please? We assume you'll ship 6 to a carton and
debit my Visa card as before....

Copy of ELSA fax:
"ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                        14 January 1992

Dear Dr Langner

Re: Telix

I really must insist that you now send us some form of reply today to at
least some of the points I addressed to you last year. I have now faxed you
thrice (on 19 & 23 December 1991 and 9 January 1992) without any form of
reply whatever! Those faxes were as follows:

"What follows is based on the assumption that your company currently holds
all the European rights to Telix 3.x:

Currently in Ireland there is a requirement for a Minitel program. The Irish
have just introduced a new system which we understand is to the same
specification as the French Minitel. We are currently writing a Minitel `add-
on' to Telix. We would then anticipate selling this `Minitel Telix' (named
provisionally) at °36 instead of the °20 we currently charge for Telix alone.
We wish to start marketing the program on January 6, 1992. What is your
attitude?

The main obstacle to success for Telix in the British market has been the
lack of a Prestel emulation (which, you will appreciate, is rather different
from Bildschirmtext standard). Do you have such an emulation for Telix or
alternatively, what is your attitude to us writing one?

Currently people are not clear on whether Telix is or is not shareable within
Europe. We would like to take the attitude that the Canadian current
shareable version of Telix may be used in Europe only within the terms of the
license contained within its own documentation. That would mean that
Shareware `Vendors' need to obtain written permission before they are allowed
to distribute it. We propose that, within Europe, any such distribution
requests from English Language Libraries or Vendors are routed through
ourselves for approval/disapproval. We propose that we give permission to
only a very few of the more reputable vendors and then only for 3 months at a
time and take action against anyone else distributing old copies (which do
not bear your or our registration address) without such permission.

Recently we experienced difficulties in ordering another tranche of Telix
3.15gb labels. I know that Elsa has now grown to a very significant size, so
would you be kind enough to give me the name or names and telephone numbers
of the people within your organisation that we should talk to when we wish to
order?"

At least I now know from my statement that you debited my VISA card 4508 9760
2157 0015 Expires 04/92 in the name Dr G. Collins for the last tranche of
Labels.....

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD                           cc: Exis Inc"

Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD
===================================================================
Exis Inc. Post Office Box 130, West Hill, ON M1E 4R4 CANADA
(416)-289-4641  (416)-289-4645 fax
fax cover page
Date:    January 16, 1992
To:      George Collins
Company: Intershop/CompuCom Europe
Fax: +44/ 41-2045026
From: Colin Sampaleanu
Pages following: 0
If you did not receive all of the pages completely, please notify us
immediately at (416)-289-4645 (fax) or (416)-289-4641 (tel).

Dear George,
Sorry about the delay in this reply; I was on vacation last week...

This is to let you know that I sent a fax to ELSA today to see what's up
regarding letters that have not received replies...

Regards,
Colin (signature)

===================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93
                                                                             :
Exis Inc, Colin Sampaleaunu
Post Office Box 130
West Hill, ON                                      FAXED TO:010-1-416-289-4645
CANADA                                                         16 January 1992
M1E  4R4


Dear Colin

Re: Has ELSA died; Order for Manuals

Thanks for trying to wake ELSA up - still no signs of life there - maybe
they're having a reaaaaaaaaaaally long vacation.....

Can I assume you'll be sending the manuals off to us fairly shortly?

Hope you enjoyed your vacation - I spent mine mostly sitting on my bum (and
other more sensitive parts) in the Czech snow....

All the best!


===================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                        6 February 1992


Dear Dr Langner

Re: Telix

Thankyou for your faxed reply to my faxes of 9 & 14 January 1992, 19 & 23
December 1991, received today. I hope that you greatly enjoyed your
vacation - I'm spending a week in the Outer Hebrides next week.

I think we have now probably `missed the boat' on the Irish Minitel. If this
is not the case, we will certainly send you a copy of any Minitel `add-on' to
Telix.

We are disappointed that you do not agree with our proposal that, within
Europe, distribution requests from English language Shareware Libraries or
Vendors are routed through ourselves for approval/disapproval. Effective
policing/publicity often requires much shorter response times than your reply
of todays' date to strategic questions that arose six weeks ago. This will
inevitably mean that we take more of a reactive and less of a pro-active
attitude to Telix.

Thankyou for giving me the names and telephone numbers of the people within
your organisation that we should talk to when we wish to order.

With your assumed permission, we will send a review copy of the registered
version of Telix (3.15GB) free of charge to:Simon Collins, PC Magazine, Ziff-
Davis (UK) Ltd, Cottons Centre, Hays Lane, LONDON  SE1  2QT for a review
planned to be published on April 20th 1992


Sincerely yours
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

=================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D5100 Aachen                                      FAXED TO:010-49-241-917 7600
GERMANY                                                           5 March 1992


Dear Dr Langner

Re: Telix: Your companys' inability to respond to orders

Previously you gave me the names and telephone numbers of the people within
your organisation that we should talk to when we wish to order. They have
still not responded to 3 successive faxes:
ELSA Gesellschaft f│r elektronische Systeme mbH
Martina Faber or Robert Schmitz
Sonnenweg 11
D5100 Aachen                     FAXED TO:010-49-241-917 7600
GERMANY                         5 March 1992 05-03-92 08:43:45


Dear Sirs

Re: Telix Order

IS THERE ANYONE ALIVE THERE?

On 4 March 1992 we sent you the following fax:
"On 28 February 1992 we sent you the following fax:
Please may we order another tranche of Telix 3.15gb labels.
Since you have been in the habit of producing them on sheets
containing 24 labels, our order is for 7 sheets = 168 labels
@ DM12 each.

Please would you debit my VISA card 4508 9760 2157 0015
Expires 04/92 in the name     Dr G. Collins
                              Compucom Europe Ltd
and dispatch to us today if possible.
[If you would prefer, you may obtain authorisation only (so
that you are assured of payment) and we will wire transfer
the Deutschemark]

Please would you ensure that the labels are dispatched in a
small (A5?) hard backed envelope and sent `Eilzustellung'
to the correct address as above (The last lot of labels
arrived damaged and late because they had been placed in a
padded bag and sent to our old Dixon Street address)

Please would you confirm (preferably IN THE NEXT HOUR)
what the current position is regarding this order?"

PLEASE, PLEASE, PLEASE would you respond URGENTLY!!!!!

Thankyou!

If we have received no reply from you by 16:30 hrs GMT this afternoon we will
be forced to dispatch 50 registered copies of Telix with our own labels
rather than explain to our customer that your firm is not responding. In that
case we will advise you accordingly so that you may deduct the appropriate
quantity of labels from those you subsequently supply.

Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

============================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Martina Ropertz-Faber
Sonnenweg 11
D-5100 Aachen
GERMANY                                                           9 March 1992


Dear Martina

Re: Telix: Streamlining Delivery

Thank you for sending another tranche of Telix 3.15gb labels, which arrived
today.

We must get some agreement on the following points if we are not to waste
each others time on something that should, by now, be routine and easy:

1) Please would you ensure that labels are dispatched in a
small (A5?) hard backed envelope. (This lot of labels arrived damaged because
they had been placed in a padded bag)

2) Please would you ensure that labels are sent `Eilzustellung' as a normal
letter or `Brief'. Do not stick `Lieferschein' or `Ruckscheinkarte' or `AET'
forms on the outside - these just delay the package and expose it to the risk
of robbery.
In other words, it should look as much like an ordinary Express letter as
possible. (Diamonds are just sent in the normal post - statistically safer
than sending by registered or insured post. We have our own insurance policy
that covers up to °25,000 per shipment. Remember that the labels have no
intrinsic value. What you are really selling is a licence to use Telix and if
the labels are ever lost it should be very easy for you to just print another
lot since you keep a record of the serial numbers.)

3) Don't use the Germanic form of addressing - it is incorrect according to
International Postal Union regulations and delays receipt. The correct form
is as follows. Please follow it word for word with no additions or omissions
and with the same spacing and capitalization:

Compucom Europe Ltd
Top Floor Right
136 Holland Street
GLASGOW
Schottland
G2  4NB

PLEASE NOTE THAT ABSOLUTELY NOTHING SHOULD FOLLOW THE LAST LINE - THE
POSTCODE!

4) Enclose in the letter our copy of the VISA voucher if we are paying by
credit card.
5) Advise us by Fax to +44 41 204 5026 on the day you receive our order - and
preferably, when you intend to dispatch it.

6) Advise us by Fax to +44 41 204 5026 of the dispatch of the letter
containing the Telix labels on the day you post it.


To close, may I raise some additional points:

It was agreed that we would sell Telix at °20 and you would charge us °12.
(For retail software and modems, you must bear in mind that we normally get
between 45 and 55% discount). We agree that you may round this up to 35DM at
current rates of exchange but not to 36DM.

If you follow the advice above, postal delivery should not cost you more than
10DM - and we therefore think that you should bear the costs - as long as the
order value comes to more than 3000DM.

Your invoice shows an amount of DM 6065.80. This is wrong. It should be
168*°12 or 168*DM35. If we take the higher figure then the amount should be
DM 5880. If you have debited a higher amount already from our VISA card, then
this was unauthorised, so please complete a refund voucher and send us a copy
of the original debit voucher plus a copy of the refund. If you are still
awaiting payment then advise us. Either way we need to hear from you!


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

====================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Eva Hompesch
Sonnenweg 11
D-5100 Aachen
GERMANY                                                          14 March 1992


Dear Eva

Thankyou for your letter dated 10.03.92 including my copy of a VISA voucher,
received today.

I really am getting fed-up of you people at ELSA ignoring my letters/faxes.
If I have not had a satisfactory response to this letter by 25 March 1992 I
shall register a dispute with VISA over the amount of DM6065.80 you debited
my card with on 10/03/92.

On 9 March 1992 I faxed Martina Ropertz-Faber as follows:
"Re: Telix: Streamlining Delivery

Thank you for sending another tranche of Telix 3.15gb labels, which arrived today.

We must get some agreement on the following points if we are not to waste each others time
on something that should, by now, be routine and easy:

1) Please would you ensure that labels are dispatched in a
small (A5?) hard backed envelope. (This lot of labels arrived damaged because they had been
placed in a padded bag)

2) Please would you ensure that labels are sent `Eilzustellung' as a normal letter or
`Brief'. Do not stick `Lieferschein' or `Ruckscheinkarte' or `AET' forms on the outside -
these just delay the package and expose it to the risk of robbery.
In other words, it should look as much like an ordinary Express letter as possible.
(Diamonds are just sent in the normal post - statistically safer than sending by registered
or insured post. We have our own insurance policy that covers up to °25,000 per shipment.
Remember that the labels have no intrinsic value. What you are really selling is a licence
to use Telix and if the labels are ever lost it should be very easy for you to just print
another lot since you keep a record of the serial numbers.)

3) Don't use the Germanic form of addressing - it is incorrect according to International
Postal Union regulations and delays receipt. The correct form is as follows. Please follow
it word for word with no additions or omissions and with the same spacing and
capitalization:

Compucom Europe Ltd
Top Floor Right
136 Holland Street
GLASGOW
Schottland
G2  4NB

PLEASE NOTE THAT ABSOLUTELY NOTHING SHOULD FOLLOW THE LAST LINE - THE POSTCODE!

4) Enclose in the letter our copy of the VISA voucher if we are paying by credit card.
5) Advise us by Fax to +44 41 204 5026 on the day you receive our order - and preferably,
when you intend to dispatch it.

6) Advise us by Fax to +44 41 204 5026 of the dispatch of the letter containing the Telix
labels on the day you post it.


To close, may I raise some additional points:

It was agreed that we would sell Telix at °20 and you would charge us °12. (For retail
software and modems, you must bear in mind that we normally get between 45 and 55%
discount). We agree that you may round this up to 35DM at current rates of exchange but not
to 36DM.

If you follow the advice above, postal delivery should not cost you more than 10DM - and we
therefore think that you should bear the costs - as long as the order value comes to more
than 3000DM.

Your invoice shows an amount of DM 6065.80. This is wrong. It should be 168*°12 or 168*DM35.
If we take the higher figure then the amount should be DM 5880. If you have debited a higher
amount already from our VISA card, then this was unauthorised, so please complete a refund
voucher and send us a copy of the original debit voucher plus a copy of the refund. If you
are still awaiting payment then advise us. Either way we need to hear from you!"

Why was this ignored?


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

============================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Eva Hompesch
Sonnenweg 11
D-5100 Aachen
GERMANY                                                          13 April 1992


Dear Eva

Re:  Why don't you Reply?

On 14 March 1992 I sent you the following letter:

"Thankyou for your letter dated 10.03.92 including my copy of a VISA voucher,
received today.

I really am getting fed-up of you people at ELSA ignoring my letters/faxes.
If I have not had a satisfactory response to this letter by 25 March 1992 I
shall register a dispute with VISA over the amount of DM6065.80 you debited
my card with on 10/03/92.

On 9 March 1992 I faxed Martina Ropertz-Faber as follows:
"Re: Telix: Streamlining Delivery

Thank you for sending another tranche of Telix 3.15gb labels, which arrived today.

We must get some agreement on the following points if we are not to waste each others time
on something that should, by now, be routine and easy:

1) Please would you ensure that labels are dispatched in a
small (A5?) hard backed envelope. (This lot of labels arrived damaged because they had been
placed in a padded bag)

2) Please would you ensure that labels are sent `Eilzustellung' as a normal letter or
`Brief'. Do not stick `Lieferschein' or `Ruckscheinkarte' or `AET' forms on the outside -
these just delay the package and expose it to the risk of robbery.
In other words, it should look as much like an ordinary Express letter as possible.
(Diamonds are just sent in the normal post - statistically safer than sending by registered
or insured post. We have our own insurance policy that covers up to °25,000 per shipment.
Remember that the labels have no intrinsic value. What you are really selling is a licence
to use Telix and if the labels are ever lost it should be very easy for you to just print
another lot since you keep a record of the serial numbers.)

3) Don't use the Germanic form of addressing - it is incorrect according to International
Postal Union regulations and delays receipt. The correct form is as follows. Please follow
it word for word with no additions or omissions and with the same spacing and
capitalization:

Compucom Europe Ltd
Top Floor Right
136 Holland Street
GLASGOW
Schottland
G2  4NB

PLEASE NOTE THAT ABSOLUTELY NOTHING SHOULD FOLLOW THE LAST LINE - THE POSTCODE!

4) Enclose in the letter our copy of the VISA voucher if we are paying by credit card.

5) Advise us by Fax to +44 41 204 5026 on the day you receive our order - and preferably,
when you intend to dispatch it.

6) Advise us by Fax to +44 41 204 5026 of the dispatch of the letter containing the Telix
labels on the day you post it.

To close, may I raise some additional points:

It was agreed that we would sell Telix at °20 and you would charge us °12. (For retail
software and modems, you must bear in mind that we normally get between 45 and 55%
discount). We agree that you may round this up to 35DM at current rates of exchange but not
to 36DM.

If you follow the advice above, postal delivery should not cost you more than 10DM - and we
therefore think that you should bear the costs - as long as the order value comes to more
than 3000DM.

Your invoice shows an amount of DM 6065.80. This is wrong. It should be 168*°12 or 168*DM35.
If we take the higher figure then the amount should be DM 5880. If you have debited a higher
amount already from our VISA card, then this was unauthorised, so please complete a refund
voucher and send us a copy of the original debit voucher plus a copy of the refund. If you
are still awaiting payment then advise us. Either way we need to hear from you!"

Why was this ignored?"

Since I still have not had a satisfactory response I have today registered a
dispute with VISA over the amount of DM6065.80 you debited my card with on
10/03/92.


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

========================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner ( or Eva Hompesch )
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                             8 May 1992


Dear Dr Langner

Re:  Telix

Thankyou for your faxed letter dated 21 April 1992 in reply to mine of 14
March 1992

I have waited until now before replying because I wished to
a) ascertain the release date for the next version of Telix and
b) locate and listen to the archived recording of the original tripartite
telephone agreement between ourselves and Colin.

After listening to those tapes, I have to reiterate that what was agreed as
our buy price for each registered Telix was twelve pounds sterling, split °6
and °6 between you and Colin. Subsequently Colin confirmed that he was
entirely happy to have you collect `his' °6.

Clearly, as a German company, you need to invoice in DM and the question
therefore arises as to the exchange rate to be used. Sterling is currently
pegged in the EMS in the range 2.773 to 2.950 DM to each pound. This equates
to an invoice amount of 33.27DM to 35.40DM per copy of Telix. Although the
median equates to 34.34DM, I would be happy to negotiate a price of 35DM per
copy. We are not prepared to accept your unilateral price increase to 36DM,
though.

The pricing issue is trivial, though (although the principle of negotiating
alterations to agreements is one we would hold valuable) compared to the
issue of speed of response:

As a service business, we cannot tolerate a situation where our supplier is
unable to acknowledge our orders. Of course there may be times when you
cannot print labels within 48 hours (although we wonder why....) but we must
insist on some sort of reply within 72 hours so that we can advise our
customers appropriately.

Please, therefore, may we order another tranche of Telix 3.15gb labels.
Since you have been in the habit of producing them on sheets
containing 24 labels, our order is for 7 sheets = 168 labels
@ DM35 each.

Please would you debit my VISA card 4508 9760 2157 0023
Expires 04/93 in the name     Dr G. Collins
                              Compucom Europe Ltd
                              136 Holland Street
                              GLASGOW
                              G2  4NB
and dispatch to us today, if possible, but in any event, before 10.00hrs 13
May 1992

[If you would prefer, you may obtain authorisation only (so
that you are assured of payment) and we will wire transfer
the Deutschemark]

Please would you ensure that the labels are dispatched in a
small (A5?) hard backed envelope (The last lot of labels
arrived damaged and late because they had been placed in a
padded bag). Please would you also ensure that the labels are sent
`Eilzustellung' as a normal letter or `Brief'. Do not stick `Lieferschein' or
`Ruckscheinkarte' or `AET' forms on the outside - these just delay the
package and expose it to the risk of robbery.
In other words, it should look as much like an ordinary Express letter as
possible. (Diamonds are just sent in the normal post - statistically safer
than sending by registered or insured post. We have our own insurance policy
that covers up to °25,000 per shipment. Remember that the labels have no
intrinsic value. What you are really selling is a licence to use Telix and if
the labels are ever lost it should be very easy for you to just print another
lot since you keep a record of the serial numbers.)

Please don't use the Germanic form of addressing - it is incorrect according
to International Postal Union regulations and delays receipt. The correct
form is as follows. Please follow it word for word with no additions or
omissions and with the same spacing and capitalization:

Compucom Europe Ltd
Top Floor Right
136 Holland Street
GLASGOW
Schottland
G2  4NB

PLEASE NOTE THAT ABSOLUTELY NOTHING SHOULD FOLLOW THE LAST LINE - THE
POSTCODE!

Please enclose in the letter our copy of the VISA voucher if we are paying by
credit card.

Please advise us by Fax to +44 41 204 5026 on the day you receive our
orders - and preferably, when you intend to dispatch them.

Please advise us by Fax to +44 41 204 5026 of the dispatch of the letter
containing the Telix labels on the day you post it.

Please would you confirm (preferably IN THE NEXT HOUR - but in any event
before 10.00hrs 13 May 1992 ) that you have received this order and the
estimated date of dispatch?

If we have received no reply from you by 10:30 hrs GMT 13 May 1992 we will
print the labels ourselves using a sequential numbering system and send you
°12 for each registered Telix3.15GB we produce rather than attempt to explain
to our customers that your firm is not responding.


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD                            cc: Exis Inc

============================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Eva Hompesch ( or Dr Klaus Langner )
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                   16:22hrs 13 May 1992


Dear Eva

Re:  Telix: Your Late Reply

Thankyou for your faxed letter dated today in reply to mine of 8 May 1992

Since we faxed you the letter dated 8 May 1992 on 8 May 1992 I do not see why
you needed to wait to receive the original letter by snail post before
telling us Dr Langner is away.

Since we did not receive any form of reply from you before 10:30 hrs GMT 13
May 1992, we printed the labels ourselves using a sequential numbering system
and will send you °12 for each registered Telix3.15GB we produced rather than
attempt to explain to our customers that your firm is not responding.

I hope that Dr Langner will be able to respond to the other points in my
letter of 8 May 1992 immediately upon his return....

Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner (or Eva Hompesch)
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                   18:08hrs 19 May 1992


Dear Dr Langner

Re:  Telix: Your Late Replies

Please find enclosed our cheque 000592 in the amount of °1800 in respect of
150 registered copies of Telix 3.15gb bearing our serial numbers 1-150
inclusive. I also enclose a sample of the design of label we have used.

We would be grateful if you could supply an invoice for this transaction at
your earliest convenience. (If this causes you any difficulty, just 'phone us
and we will deal with the expenditure another way). We appreciate that a
sterling cheque may involve you in bank charges and will therefore assume
that you wish us to send you payment in tranches of 150 labels in future -
unless we agree a different procedure.

Thankyou for your faxed reply dated today to some of the points we raised
with you on 8 May 1992.

I propose to deal with your last points first. I shall try and use plain (if
rather Anglo-Saxon) words since I am conscious that english is not your
mother tongue. Please note that my intention is to be clear - not rude:

All current orders for you to produce labels for us are hereby cancelled.
Furthermore you do not have my permission to use my credit card number for
any purpose whatsoever - unless this is explicitly agreed after todays date.

The legal basis for our distributing Telix is simple and straightforward
under Scots Law: Exis Inc holds the Copyright to Telix and assigned all
European rights to your company. Last year in a tripartite 'phone
conversation between yourself, myself and Colin Sampaleaunu of Exis Inc it
was agreed without limit of time that we would act as a registration point
for english language versions of Telix here in Europe. (The pre-amble to this
discussion was that, previous to this agreement, Telix was being treated as
Freeware because of your companies lack of registration profile in the
english language market here in Europe. It was agreed that the extra revenue
that we would bring in would involve you in minimal work since we would
produce the disks ourselves.) It was agreed that we would pay °6 to Exis Inc
and °6 to ELSA GmbH for each registration @ °20 that we accepted.

We were quite happy for you to collect Exis Inc's `share' and invoice us DM35
until you
a) unilaterally changed the price
b) stopped replying to our communications within a reasonable time-frame

We have never asked you to produce Telix labels inside 24 hours - we have
asked for some sort of reply within 72 hours so that we can advise our
customers appropriately.
As a service business, we cannot tolerate a situation where our supplier is
unable to acknowledge our orders. Of course there may be times when you
cannot print labels within 48 hours (although we wonder why....) but we must
insist on some form of acknowledgement. I have previously lived in Germany
and know that it is normal business practice to acknowledge an order within
48 hours if there will be a delay in fulfilment.
When you speak of `lead times' I think you forget that you're not
manufacturing modems - you're printing labels on a laser printer and then
pushing them into an envelope - hardly the most demanding production
schedule!

Currently all three of us are losing a great deal of money because of your
slowness of response. We lost a great opportunity in Ireland with the Minitel
fiasco. Even more money is being lost because you refuse to allow us to
actively promote Telix with press releases and police the many shareware
libraries that are distributing Telix without permission. This means that
when the next (retail) version of Telix is launched there is likely to be
considerable confusion and loss of retail sales.

In short I think there are now three realistic choices:

1) We fight each other in court (we're happy we'd win!)
2) We renegotiate the agreement (if you wish to increase your price and
introduce all this germanic bureaucracy.)
3) We stick to the original agreement (and continue to send you °12 for each
copy of Telix we register. If you don't wish to collect Exis Inc's °6, simply
tell us and we'll pay them directly...)

I suggest we talk.....


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

PS:  I'm surprised you've never wanted to do any modem business with us. We
     import more than 400 modems a month for the UK market. In two months
     we'll commence a direct sales operation in Germany, Austria and
     Switzerland now that the European Commission has ruled on European
     harmonisation of PTT approvals....

==================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner (or Eva Hompesch)
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                   19:53hrs 19 May 1992


Dear Dr Langner

Re:  Telix: Let's Talk

Thanks for your fax received two minutes ago.

It's clear that you haven't understood us/received some of our
communications.

I absolutely agree that business is business - 'phone me now on 00 44 41 204
4310 and we'll sort it out in five minutes....


Sincerely yours
George Collins
                                                                  cc: Exis Inc
=================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner (or Eva Hompesch)
Sonnenweg 11
D-5100 Aachen                                  NOT Faxed to:010-49-241-9177600
GERMANY                                                           16 July 1992


Dear Dr Langner

Re:  Telix: Your Non Reply

Please find enclosed our cheque 000643 in the amount of °1800 in respect of
150 registered copies of Telix 3.15gb bearing our serial numbers 151-300
inclusive. I also enclose a sample of the design of label we have used.

We are disappointed that you have not been able to reply to my letter faxed
to:010-49-241-9177600 at 19:53hrs 19 May 1992
["Dear Dr Langner

Re:  Telix: Let's Talk

Thanks for your fax received two minutes ago.
It's clear that you haven't understood us/received some of our communications.

I absolutely agree that business is business - 'phone me now on 00 44 41 204 4310 and we'll sort it out in five minutes....]"
nor to our letter of 19 May 1992
["Dear Dr Langner

Re:  Telix: Your Late Replies

Please find enclosed our cheque 000592 in the amount of °1800 in respect of 150 registered copies of Telix 3.15gb bearing our serial numbers 1-150 inclusive. I also enclose a sample of
the design of label we have used.

We would be grateful if you could supply an invoice for this transaction at your earliest convenience. (If this causes you any difficulty, just 'phone us and we will deal with the
expenditure another way). We appreciate that a sterling cheque may involve you in bank charges and will therefore assume that you wish us to send you payment in tranches of 150
labels in future - unless we agree a different procedure.

Thankyou for your faxed reply dated today to some of the points we raised with you on 8 May 1992.

I propose to deal with your last points first. I shall try and use plain (if rather Anglo-Saxon) words since I am conscious that english is not your mother tongue. Please note that my
intention is to be clear - not rude:

All current orders for you to produce labels for us are hereby cancelled. Furthermore you do not have my permission to use my credit card number for any purpose whatsoever - unless
this is explicitly agreed after todays date.

The legal basis for our distributing Telix is simple and straightforward under Scots Law: Exis Inc holds the Copyright to Telix and assigned all European rights to your company. Last
year in a tripartite 'phone conversation between yourself, myself and Colin Sampaleaunu of Exis Inc it was agreed without limit of time that we would act as a registration point for
english language versions of Telix here in Europe. (The pre-amble to this discussion was that, previous to this agreement, Telix was being treated as Freeware because of your
companies lack of registration profile in the english language market here in Europe. It was agreed that the extra revenue that we would bring in would involve you in minimal work
since we would produce the disks ourselves.) It was agreed that we would pay °6 to Exis Inc and °6 to ELSA GmbH for each registration @ °20 that we accepted.

We were quite happy for you to collect Exis Inc's `share' and invoice us DM35 until you
a) unilaterally changed the price
b) stopped replying to our communications within a reasonable time-frame

We have never asked you to produce Telix labels inside 24 hours - we have asked for some sort of reply within 72 hours so that we can advise our customers appropriately.
As a service business, we cannot tolerate a situation where our supplier is unable to acknowledge our orders. Of course there may be times when you cannot print labels within 48 hours
(although we wonder why....) but we must insist on
some form of acknowledgement. I have previously lived in Germany and know that it is normal business practice to acknowledge an order within 48 hours if there will be a delay in
fulfilment.
When you speak of `lead times' I think you forget that you're not manufacturing modems - you're printing labels on a laser printer and then pushing them into an envelope - hardly the
most demanding production schedule!

Currently all three of us are losing a great deal of money because of your slowness of response. We lost a great opportunity in Ireland with the Minitel fiasco. Even more money is being
lost because you refuse to allow us to actively promote Telix with press releases and police the many shareware libraries that are distributing Telix without permission. This means that
when the next (retail) version of Telix is launched there is likely to be considerable confusion and loss of retail sales.

In short I think there are now three realistic choices:

1) We fight each other in court (we're happy we'd win!)
2) We renegotiate the agreement (if you wish to increase your price and introduce all this germanic bureaucracy.)
3) We stick to the original agreement (and continue to send you °12 for each copy of Telix we register. If you don't wish to collect Exis Inc's °6, simply tell us and we'll pay them
directly...)

I suggest we talk.....


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

PS:  I'm surprised you've never wanted to do any modem business with us. We import more than 400 modems a month for the UK market. In two months we'll commence a
     direct sales operation in Germany, Austria and Switzerland now that the European Commission has ruled on European harmonisation of PTT approvals....

                                                                cc: Exis Inc"]

We know that you received the letter because the cheque was presented to our
bank account....

Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

======================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner (or Eva Hompesch)
Sonnenweg 11
D-5100 Aachen                                  NOT Faxed to:010-49-241-9177600
GERMANY                                                         19 August 1992


Dear Dr Langner

Re:  Telix: Your Non Reply

Please find enclosed our cheque 000665 in the amount of °1800 in respect of
150 registered copies of Telix 3.15gb bearing our serial numbers 301-450
inclusive. I also enclose a sample of the design of label we have used.

We are disappointed that you have not been able to reply either to my last
letter dated 16 July 1992 (enclosing cheque 000643 which you cashed) nor to
my letter faxed to:010-49-241-9177600 at 19:53hrs 19 May 1992
["Dear Dr Langner

Re:  Telix: Let's Talk

Thanks for your fax received two minutes ago.
It's clear that you haven't understood us/received some of our communications.

I absolutely agree that business is business - 'phone me now on 00 44 41 204 4310 and we'll sort it out in five minutes....]"
nor to our letter of 19 May 1992
["Dear Dr Langner

Re:  Telix: Your Late Replies

Please find enclosed our cheque 000592 in the amount of °1800 in respect of 150 registered copies of Telix 3.15gb bearing our serial numbers 1-150 inclusive. I also enclose a sample of
the design of label we have used.

We would be grateful if you could supply an invoice for this transaction at your earliest convenience. (If this causes you any difficulty, just 'phone us and we will deal with the
expenditure another way). We appreciate that a sterling cheque may involve you in bank charges and will therefore assume that you wish us to send you payment in tranches of 150
labels in future - unless we agree a different procedure.

Thankyou for your faxed reply dated today to some of the points we raised with you on 8 May 1992.

I propose to deal with your last points first. I shall try and use plain (if rather Anglo-Saxon) words since I am conscious that english is not your mother tongue. Please note that my
intention is to be clear - not rude:

All current orders for you to produce labels for us are hereby cancelled. Furthermore you do not have my permission to use my credit card number for any purpose whatsoever - unless
this is explicitly agreed after todays date.

The legal basis for our distributing Telix is simple and straightforward under Scots Law: Exis Inc holds the Copyright to Telix and assigned all European rights to your company. Last
year in a tripartite 'phone conversation between yourself, myself and Colin Sampaleaunu of Exis Inc it was agreed without limit of time that we would act as a registration point for
english language versions of Telix here in Europe. (The pre-amble to this discussion was that, previous to this agreement, Telix was being treated as Freeware because of your
companies lack of registration profile in the english language market here in Europe. It was agreed that the extra revenue that we would bring in would involve you in minimal work
since we would produce the disks ourselves.) It was agreed that we would pay °6 to Exis Inc and °6 to ELSA GmbH for each registration @ °20 that we accepted.

We were quite happy for you to collect Exis Inc's `share' and invoice us DM35 until you
a) unilaterally changed the price
b) stopped replying to our communications within a reasonable time-frame

We have never asked you to produce Telix labels inside 24 hours - we have asked for some sort of reply within 72 hours so that we can advise our customers appropriately.
As a service business, we cannot tolerate a situation where our supplier is unable to acknowledge our orders. Of course there may be times when you cannot print labels within 48 hours
(although we wonder why....) but we must insist on
some form of acknowledgement. I have previously lived in Germany and know that it is normal business practice to acknowledge an order within 48 hours if there will be a delay in
fulfilment.
When you speak of `lead times' I think you forget that you're not manufacturing modems - you're printing labels on a laser printer and then pushing them into an envelope - hardly the
most demanding production schedule!

Currently all three of us are losing a great deal of money because of your slowness of response. We lost a great opportunity in Ireland with the Minitel fiasco. Even more money is being
lost because you refuse to allow us to actively promote Telix with press releases and police the many shareware libraries that are distributing Telix without permission. This means that
when the next (retail) version of Telix is launched there is likely to be considerable confusion and loss of retail sales.

In short I think there are now three realistic choices:

1) We fight each other in court (we're happy we'd win!)
2) We renegotiate the agreement (if you wish to increase your price and introduce all this germanic bureaucracy.)
3) We stick to the original agreement (and continue to send you °12 for each copy of Telix we register. If you don't wish to collect Exis Inc's °6, simply tell us and we'll pay them
directly...)

I suggest we talk.....


Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

PS:  I'm surprised you've never wanted to do any modem business with us. We import more than 400 modems a month for the UK market. In two months we'll commence a
     direct sales operation in Germany, Austria and Switzerland now that the European Commission has ruled on European harmonisation of PTT approvals....

                                                                cc: Exis Inc"]

We know that you received that letter because the cheque was also presented
to our bank account....

Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD

=================================================================
COMPUcom EUROPE LTD
Registered in Cardiff:2588174
Registered Office: 3 Devonshire Street, Carlisle  CA3  8LG
VAT Number: 596 5183 93

ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner (or Eva Hompesch)
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                       4 September 1992


Dear Dr Langner

Re:  Telix

Thankyou for your fax of todays date.

I will try and deal with the points you raised in order:

The legal basis for our distributing Telix is simple and straightforward
under Scots Law: Exis Inc holds the Copyright to Telix and assigned all
European rights to your company. Last year in a tripartite 'phone
conversation between yourself, myself and Colin Sampaleaunu of Exis Inc it
was agreed without limit of time that we would act as a registration point
for english language versions of Telix here in Europe. (The pre-amble to this
discussion was that, previous to this agreement, Telix was being treated as
Freeware because of your companies lack of registration profile in the
english language market here in Europe. I must add that we estimate our joint
revenues from Telix as being ONE TENTH what they should be if we were given
permission to actively police and promote the distribution of the Shareware
version in Britain! It was agreed that the extra revenue that we would bring
in would involve you in minimal work since we would produce the disks
ourselves.) It was agreed that we would pay °6 to Exis Inc and °6 to ELSA
GmbH for each registration @ °20 that we accepted.

I believe you are wrong in saying that I did not reply to your fax of 19 May;
may I quote some excerpts from the letter faxed to:010-49-241-9177600 @
18:08hrs 19 May 1992:
"Please find enclosed our cheque 000592 in the amount of °1800 in respect of 150 registered
copies of Telix 3.15gb bearing our serial numbers 1-150 inclusive. I also enclose a sample
of the design of label we have used.

We would be grateful if you could supply an invoice for this transaction at your earliest
convenience. (If this causes you any difficulty, just 'phone us and we will deal with the
expenditure another way). We appreciate that a sterling cheque may involve you in bank
charges and will therefore assume that you wish us to send you payment in tranches of 150
labels in future - unless we agree a different procedure.

Thankyou for your faxed reply dated today to some of the points we raised with you on 8 May
1992.

I propose to deal with your last points first. I shall try and use plain (if rather Anglo-
Saxon) words since I am conscious that english is not your mother tongue. Please note that
my intention is to be clear - not rude:

All current orders for you to produce labels for us are hereby cancelled. Furthermore you do
not have my permission to use my credit card number for any purpose whatsoever - unless this
is explicitly agreed after todays date."

I would also like to reproduce (in the same typestyle) what I faxed to 010-
49-241-9177600 @ 19:53hrs 19 May 1992:
"Re:      Telix: Let's Talk

Thanks for your fax received two minutes ago.

It's clear that you haven't understood us/received some of our
communications.

I absolutely agree that business is business - 'phone me now on 00 44 41
204 4310 and we'll sort it out in five minutes...."

I believe that the content of that Fax holds good. Since I can't get through
to you on the 'phone, why not 'phone me (reverse the charges if you like) and
we'll get on with the business of seriously promoting Telix.

You are entirely and utterly wrong in insinuating that we have issued labels
without Serial Numbers. Each and every Telix label has been numbered
sequentially. The series began with 1 and currently stands at 472. If there
is another sequence that you would like us to use, then please advise...

I will now renew my efforts to contact Colin Sampaleaunu and try and get this
whole matter put on a business-like footing. I would suggest that we meet at
Comdex in Las Vegas 17 November 1992, but I am also willing to meet with you
in Germany (or anywhere else).
Since you have now cashed three successive cheques in the amount of °1800
totalling °5400 in full payment for serial numbers 1-450 inclusive, I really
think that we should agree future production and promotion!

I suggest we talk.....

Sincerely yours
Dr George Collins
for & on behalf of COMPUCOM EUROPE LTD
                                                                  cc: Exis Inc

================================================================
ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner (or Eva Hompesch)
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                       30 November 1992


Dear Dr Langner

Re:  Telix

Thank you for your fax dated 13 November 1992; my staff left me to deal with
this upon my return today from USA.

I believe that I have already dealt with these matters in my letter of 4
September 1992; I simply do not accept that we are distributing Telix without
authorisation.

The legal basis for our distributing Telix is simple and straightforward
under Scots Law: Exis Inc held the Copyright to Telix and assigned all
European rights to your company. Last year in a tripartite 'phone
conversation between yourself, myself and Colin Sampaleaunu of Exis Inc it
was agreed without limit of time that we would act as a registration point
for english language versions of Telix 3.x here in Europe. (The pre-amble to
this discussion was that, previous to this agreement, Telix was being treated
as Freeware because of your companies lack of registration profile in the
english language market here in Europe. I must add that we still estimate our
joint revenues from Telix as being ONE TENTH what they should be if we were
given permission to actively police and promote the distribution of the
Shareware version in Britain! It was agreed that the extra revenue that we
would bring in would involve you in minimal work since we would produce the
disks ourselves.) It was agreed that we would pay °6 to Exis Inc and °6 to
ELSA GmbH for each registration @ °20 that we accepted.

Please find enclosed COMPUCOM EUROPE LTD's cheque 000592 in the amount of
°1800 in respect of 150 registered copies of Telix 3.15gb bearing our serial
numbers 451-600 inclusive.
We would be grateful if you could supply an invoice for this and the three
previous transactions at your earliest convenience. (If this causes you any
difficulty, just 'phone us and we will deal with the expenditure another
way). We appreciate that a sterling cheque may involve you in bank charges
and will therefore continue to assume that you wish us to send you payment in
tranches of 150 labels - unless we agree a different procedure.

Thank you for notifying us of the new arrangements for distributing German
language versions; we will refer these enquiries to CONNECT GmbH in Hamburg.

I am sorry you did not agree to meet me at Comdex in Las Vegas on 17 November
1992; I remain willing to meet with you in Germany (or anywhere else) to
agree future production and promotion!


Sincerely yours
Dr George Collins
for & on behalf of SpeedModem Ltd
                                                                  cc: Exis Inc
                                                         deltaComm Development
====================================================================
ELSA Gmbh
Sonnenweg 11
D-5100 Achen

Compucom Europe Ltd
att. Dr. Collins
FAX 0044 41 204 5026

Your message of 30.11.92
Our Reference kl/hs
Date 25.01.93

Telix

Dear Dr. Collins,

Thank you for your fax, dated 30.11.92, which we received 04.01.93. I have
been on a bussiness trip and could not respond earlier.

Let me point out again that we had an agreement which enabled you to purchase
Telix labels from us or any of our resellers. You and your company do not
have, nor did you ever have an authorization to produce your own labels. Per
my fax, as 13.11.92 you have been asked to confirm that you will refrain from
printing any more unauthorized labels. I do not detect any such confirmation
in your recent fax.

By reveiling this attitude, you are forcing us to state clearly: If deltaComm
or ELSA get proof of the fact that you release any fake Telix labels beyond
your serial number 600, both our companies will undertake legal actions to
the full extent in result of this severe case of violating international
copyright laws.

There was no word in my fax that CONNECT GmbH deals with German version of
Telix only; they also provide your source for labels as we have transferred
your customer account to them.

Due to a very tough time schedule, I was unable to make an appointment with
you at Comdex. Feel free to visit our booth at Cebit in Hannover.

Regards,
ELSA GmbH
Dr. Klaus Langner

====================================================================
ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                        29 January 1993


Dear Dr Langner

Re:  Telix

Thank you for your fax dated 25 January 1993 addressed to Compucom Europe Ltd
on fax number 041-204 5026

I have to inform you that Compucom Europe Ltd was sold (lock, stock and
barrel) on 31 December 1992 to Jan Novakova and Eva Novakova. They have
removed the company to:
212 Bath Street
GLASGOW
G2  4HW        ('phone 041-353 0800, fax:041-353 2877)

Compucom Europe Ltd have receipted cashed cheques to show that Elsa GmbH were
paid the sum of °7200 for labels 001 - 600 inclusive together with a copy of
the original tape recording indicating the legal basis for their distributing
Telix: Exis Inc held the Copyright to Telix and assigned all European rights
to your company. In 1991 in a tripartite 'phone conversation between
yourself, myself and Colin Sampaleaunu of Exis Inc it was agreed without
limit of time that there would be a registration point for english language
versions of Telix 3.x here in Europe. (The pre-amble to this discussion was
that, previous to this agreement, Telix was being treated as Freeware because
of your companies lack of registration profile in the english language market
here in Europe. I must add that we still estimate our joint revenues from
Telix as being ONE TENTH what they should be if I were given permission to
actively police and promote the distribution of the Shareware version in
Britain! It was agreed that the extra revenue that we would bring in would
involve you in minimal work since we would produce the disks ourselves.) It
was agreed that °6 would be paid to Exis Inc and °6 to ELSA GmbH for each
registration @ °20 that was accepted.

Compucom Europe Ltd will not be accepting any further registrations for Telix
now that I have left the Company.
                                       *
I personally believe that we should take the opportunity with my new company
to begin afresh. I would still like to deliver to both you and deltaComm
Development incremental quantities of cash by actively promoting Telix.

I believe the true alternatives are
1) To do nothing so that Europe remains a relatively dead area for Telix
2) You make SpeedModem Ltd rich by unsuccessfully attempting to sue us.
3) I meet with you in Germany (or anywhere else) to agree future production
and promotion!
4) You let Jeff Woods handle things and he passes to you your revenues.


Sincerely yours
Dr George Collins
for & on behalf of SpeedModem Ltd
                                                     cc: deltaComm Development

==============================================================
ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                        2 February 1993


Dear Dr Langner

Re:  Telix

Thanks you for your fax dated 01 February 1993: please send me your
convenient dates and I'll visit and try and sort everything out.

[We don't use the `facility and address of Compucom' - we bought their
building and 'phone system.]

Jeff Woods has made clear to me the sensitivity of the label issue - so
obviously we won't print any more (Compucom Europe Ltd got all the labels: 1
through 820) until we can clarify the position - the only reason we started
in the first place was 'cos our customers were climbing the walls when we
couldn't tell them a delivery date.


Sincerely yours
Dr George Collins
for & on behalf of SpeedModem Ltd
                                                     cc: deltaComm Development

PS:  Jan has told me he'll pay you directly for labels 601 through 820

======================================================================
ELSA Gesellschaft f│r elektronische Systeme mbH
Dr Klaus Langner
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                        4 February 1993


Dear Dr Langner

Re:  Telix

Thanks you for your fax dated 03 February 1993:

Thomas was kind enough to 'phone me this afternoon and I have the feeling
that we will be able to work very smoothly together.

I do hope that we can all get together shortly and discuss the active
marketing of Telix in our market.

I hope that the enclosed copy of my letter to him meets with your approval.

I wish you an enjoyable and profitable trip to the US!


Sincerely yours
Dr George Collins
for & on behalf of SpeedModem Ltd

=======================================================================
[we have not reproduced copies of corespondence between Connect GmbH of
Hamburg since they are relatively blameless]

=======================================================================
deltaComm Development
Jeff Woods
PO Box 1185                                          Voice: 010-1-919-460-4556
Cary  NC 27512                                     Faxed to:010-1-919-460-4531
USA                                                              14 April 1993


Dear Jeff

RE:  Order for Telix Manuals

Thanks for faxing the extended invoice for the last shipment of Telix
manuals.

I gather from reading the echoes that you have now received a new batch of
3.21 manuals from the printers.

How much are you charging for 50 or so manuals?

(There isn't yet an English version of the manual for Telix 3.21 available
from ELSA and their distributor, Thomas Schewe of CONNECT Communications GmbH
& Co. KG, Alsterdorferstr. 201, D-2000 HAMBURG 60, GERMANY, (Fax +49-40-
5117074), suggests that we either print our own or buy from you. Bearing in
mind that there will be a new version of Telix in August 1993, we obviously
prefer the latter option...)


Sincerely yours
for & on behalf of SpeedModem Ltd
Dr George Collins

====================================================================
deltaComm Development
Jeff Woods
PO Box 1185                                          Voice: 010-1-919-460-4556
Cary  NC 27512                                     Faxed to:010-1-919-460-4531
USA                                                              14 April 1993


Dear Jeff

RE:  Our VAT problems: Commercial Invoice

Thanks for faxing the extended invoice for the last but one shipment of Telix
manuals. Unfortunately it does not seem to have done the job!

Could I trouble you to read the accompanying self-explanatory letter received
from FedEx today and ask you to fax to us on +44 41 204 5026 what they're
asking for?

I hope things are good with you and look forward to seeing the new software
demonstrated in August.


Sincerely yours
for & on behalf of SpeedModem Ltd
Dr George Collins

PS:  We seem to be unable to obtain the int.14 Network version of Telix from
     either Connect or ELSA. Are you able to supply this and if so at what
     pricing?

=====================================================================
deltaComm Development
Jeff Woods
PO Box 1185                                          Voice: 010-1-919-460-4556
Cary  NC 27512                                     Faxed to:010-1-919-460-4531
USA                                                              14 April 1993


Dear Jeff

RE:  Our VAT problems:

Thanks a lot for being so prompt in responding to my fax earlier today, I
know it's a real pain in the butt, but you know what bureaucrats are like...

One of the difficulties we have is that we are not dealing directly with the
customs but via FedEx. I'm sending FedEx copies of this exchange of
correspondence today and I hope this is the last time we have to trouble
you...

                                       *

Any news on network Telix? (our postscript was: "We seem to be unable to obtain the int.14 Network version of Telix
from either Connect or ELSA. Are you able to supply this and if so at what pricing?")


Sincerely yours
for & on behalf of SpeedModem Ltd
Dr George Collins

====================================================================
deltaComm Development
fao Jeff Woods / Senior Management
PO Box 1185                                          Voice: 010-1-919-460-4556
Cary  NC 27512                                     Faxed to:010-1-919-460-4531
USA                                                            16 October 1993


Dear Sirs

RE:  URGENT: Our Relationship

I have just been told something by George Collins that deeply disturbs us:

He says that when he telephoned deltaComm to check on progress of a credit
card order (placed on our behalf for 28 manuals and 10 INT14 versions of
telix some weeks ago) he was passed between three different employees before
being told by Zack that there were instructions not to deal with us and that
Jeff Woods was unavailable for clarification.

We have also just seen the following message:
Date: 05-10-93 (18:29)             Number: 7303
From: JEFF WOODS                   Refer#: NONE
  To: DAVID LAWSON                  Recvd: NO
Subj: Telix to the World             Conf: (7) TELIX
---------------------------------------------------------------------------
DL> As you appear to be finally coming around to the idea of producing a Dos v4, could you say whether UK users will fall into the same trap
DL>as earlier versions and be barred from ordering direct from you? Or will

No, the licensing arrangement will not be exclusive next time around.
However, the good news is:

Connect GmbH has finally brought their prices in line with ours, at 79DM (all taxes included).  This is roughly equivalent to our $39 price.
Our former distributor in Great Britain was removed for various reasons which we will not go into at this time.

Jeff Woods     |  CIS:  71035,2167  |  Internet:   [email protected]
deltaComm Dev. |  Fido: 1:259/403   |  Direct BBS: 919-481-9399 v.32bis

 * DeLuxe2/386 1.25 #171s * Q-Tip: Continuum Advice (for your ears only)
---
 Ч RoseMail 2.10А: ILink: CRS Online, Toronto, On.

We urgently need to explain to customers who have paid for manuals.
Please inform us comprehensively before 20:00hrs GMT 19 October 1993 by voice to +44 41 204
4310 or Fax +44 41 204 5026 what the current situation is with regards to Telix sales in
Eire & the UK - together with the reasons for any proposed changes. [Although George is no
longer either an employee or Officer of this company we continue to have a good working
relationship with him and he is more familiar with the history of this product]

Because of the thousands of copies of Telix we have sold I am afraid we will regard failure
to reply timeously as the grossest rudeness / incompetence and respond appropriately and
publicly.


Sincerely yours
for & on behalf of SpeedModem Ltd
Karl Anton Schmidt, Managing Director

=====================================================================
deltaComm Development,Inc.  PO Box 1185, Cary, NC 27512

FAX COVER PAGE

Date:    October 18,1993
To:      Karl Anton Schmidt
Company: Speedmodem Ltd
Fax:     041-353-1993

From: Jeff Woods

If you did not receive all of the pages completely, please notify us
immediately at (919)-460-4531 (fax) or (919)-460-4556 (tel).

Dear Mr. Schmidt:

I will be blunt as to our reasons--Dr, Collins made his own bed by appearing
at BBSCON in Colorado Spring this past August wearing a nametag touting
himself and Speedmodem Ltd. as the official publishers (not distributors, but
publishers) of Terminate, a competing Dutch program. When confronted, he said
in the presence of witnesses and potential customers that he believed it was
a better program and that he would steer our potential customers to purchase
that program instead. When the managing director of ELSA, GmbH (Dr. Klaus
Langner, also present at this convention) heard this, he asked for permission
to cut off Collins due to past reports of poor service, his inability to get
along with ELSA, and this comment about Terminate which was the straw that
broke the camel's back.

Any dispute you have about being able to purchase Telix should be directed to
ELSA's agent, Connect GmbH. They control copyright and distribution in
Europe, not us. I only agreed with Klaus that in light of such attitude on
the part of Dr. Collins that it was not in our best interests to continue to
allow Dr. Collins to associate his name or company with our products, and
gave Klaus my blessings to terminate the distributorship at his discretion,
which he did in about two seconds of my blessing.

Please contact Connect or ELSA for further details. For your own information,
for future products we are  also taking back control from ELSA, who will be
allowed to purchase as a dealer but will not have exclusivity on those
products -- Elsa is aware of this.

Sincerely,
Jeff Woods
President

=====================================================================
deltaComm Development
Jeff Woods, President
PO Box 1185                                          Voice: 010-1-919-460-4556
Cary  NC 27512                                     Faxed to:010-1-919-460-4531
USA                                                            19 October 1993


Dear Jeff

RE:  Telix

Thanks for your fax dated 18 October 1993 in prompt reply to mine.

If you have indeed been frank as to all your reasons then it seems clear that
we should be able to sort this out quickly and amicably after you have
'phoned George to apologise.

George formally ceased to be an employee of SpeedModem Ltd before he set foot
in America. It is my understanding that he is currently VP Marketing for
Almac BBS Ltd who, amongst other things distribute PCBoard here. I am afraid
you are wrong when you say that he was wearing at ONE BBSCON in Colorado
Springs August 25-29 "a nametag touting himself and Speedmodem (sic) Ltd as
the official publishers (not distributors, but publishers) of Terminate, a
competing Dutch (sic) program." I am also faxing to you the originals of the
two nametags he wore at that conference. Since he was there as a
representative of Almac BBS Ltd the badge he wore most of the conference
read:

"Dr. George Collins
ALMAC: Europes Biggest BBS & Publisher of TERMINATE".

George tells me that for reasons of courtesy and diplomacy he wore a
different badge at meetings that were specific to terminal programs
(including 33. Telix Communications, 27. RIPscrip, and your co-hosted event
in the Lake Terrace Dining Room where you personally agreed that we could
purchase the INT14 version of Telix directly from yourselves since it was not
covered by the agreement with ELSA.) That badge read

"Dr. George Collins
SpeedModem Ltd. for TELIX in Eire and UK".

Although my company have not previously sold Terminate (authored in Denmark
by Bo Bendtsen) we reserve the right to sell any Datacomms product that is
appropriate to the needs of our customers and clearly, if you renege on
orders for the INT14 version of Telix, then Terminate may well be what our
customers end up with! I would have thought that the way to compete against
Terminate is to use us to publicise your products rather than keep us in the
dark about all developments and disseminate poisonous half-truths in Fidonet
public echos.

We are not clear from your letter as to who "terminate(d) the
distributorship" or when. What is clear is that nobody, neither from
deltaComm, ELSA or Connect informed either my company or George about this
fit of pique. Indeed, on the same day (15 October 1993) that Zack Jones was
telling George that his two-week-old credit card order for manuals and INT14
versions would not be sent (George 'phoned Zack not the other way round!) my
company received a fax from Thomas Schewe of CONNECT Communications GmbH &
Co. KG asking us to transit seven thousand two hundred and forty Deutschemark
into their a/c in advance payment for Telix labels.

I think you need to separate in your own mind organisations and individuals.
It is my understanding that when, in 1991 Colin Sampaleanu, Klaus Langner and
George Collins made an agreement about Telix registration they were acting on
behalf of their respective organisations Exis Inc, ELSA GmbH and INTERSTOP. I
know that George can be bullheaded at times but he is NOT the registration
point for Telix here. The agreement was with INTERSTOP and the public
associates that name with Telix and not that of Dr Collins. I have confirmed
with the General Secretary of INTERSTOP today that they wish us to continue
to register Telix on their behalf and are in agreement that we should "go
public" and release all correspondence if we can not put a stop to this
childishness and institute a more adult, trusting and open relationship.

If you view George as being PERSONALLY the Telix registration point then
obviously it must be galling to see him wandering about a show wearing the
name of a competitor but I think you should try and accept that he has a
right to a private life and to change his employers.

I must ask you to confirm today the Federal Express Airwaybill number of our
order for 28 Telix manuals and ten INT14 versions of Telix. Mail order ethics
and common courtesy demands that we write to our customers this evening. We
would like to write a brief letter of apology explaining that there will only
be a further 4-7 days delay in fulfilling their orders.

If we do not receive that Waybill number, you will leave us no alternative to
explaining (in what promises to be a mammoth 15 page letter with a further 20
pages of photocopied correspondence) to our customers why we are not shipping
their orders.

What we currently have in mind for those customers who paid us for manuals
would be something on the lines of: "We are sorry that we are unable to
fulfill your order for a Telix Manual(s). The enclosed copies of
correspondence will, we hope, indicate some of the difficulties involved in
properly representing this excellent program in these islands. We hope that
the enclosed documentation on disk is helpful but we also enclose copies of
some modern programs that you might care to consider if you are looking for
comms software with a more adult management team providing proper support in
these islands." In that event, we would continue to act as a Registration
Point for Telix only up to and including 30 December 1993 and would source
our label numbers from INTERSTOP Head Office in the Czech Republic rather
than Connect in Hamburg.

I have outlined two possible scenarios:
1)   There is a time-wasting public row. We're satisfied that a
     dispassionate, reasonable and informed observer (a rare animal!) would
     decide that neither my company nor George were really to blame for what
     is essentially a break-down in communication and a fit of pique. Most
     people would probalby just remember that there are a whole raft of
     problems with Telix in Europe. You know what flame wars are like...
2)   We both get on with making money and helping our customers communicate.
     To do this, we need to improve our own communication.

There is also a third scenario. You may feel that you do want to launch Telix
for Windows (and the possible DOS update) properly in these islands but not
using us as the vehicle. The three thousand odd names of Telix registrants
and the tens of thousands of other names in our database (all people that
have bought comms programs such as Robomail, Doorway, Carbon Copy, etc or
modems) would provide a precise target for a mailshot and may also prove to
be some of your best sales missionaries. It makes sense (and maximises your
own revenues) not to antagonise the shareware community and adopt a dual
marketing strategy. By all means use the likes of Ingram Micro, Frontline and
Merisel to wholesale your products to the retail channel (you'll be aware
already of the small margins and large marketing costs inherent with this
route in the British Isles) but also appoint a Shareware registration point.
You're throwing away money and, more importantly, goodwill if you don't!
Since people will continue to 'phone the 041-204 4310 number embedded in the
documentation of 3.15, 3.20 and 3.21 it would really make sense to have the
person on that number on your side and at the very least able to provide the
latest information as to sales methods. In this case it is certainly in your
own financial interests and that of your customers (existing and potential)
to liaise with us as to Date of Release, Price, and Sales Outlets, etc.

I'd like to think that you'll be man enough to 'phone George today on 041-204
4310 and either call him out if you still think he's in the wrong or
apologise if otherwise.

But, as a minimum, please send that Waybill number today or the boats will be
burned...

Sincerely yours

for & on behalf of SpeedModem Ltd
Karl Anton Schmidt, Managing Director

=====================================================================
deltaComm Development, Inc. PO Box 1185, Cary, NC 27512

FAX COVER PAGE

Date:    October 19, 1993
To:      Karl Anton Schmidt
Company: Speedmoden Ltd.
Fax:     011-41-204-5026

If you did not receive all of these pages completely, please notify us
immediately at (919)-460-4531 (fax) or (919)-460-4556 (tel.)

Dear Mr. Schmidt:
The exact sequence of events in Colorado were:

1) I saw the badge promoting Terminate worn by an exclusive distributor of
ours in Dr. Collins, and took offense. He did change it later. I did at that
point agree that we would sell him Int-14 Telix if he would be promoting it.
He agreed.

2) 30 minutes later, Dr. Collins told our Dan Horn and Sean Palmer that if
asked which was better, Telix or Terminate, he would tell them Terminate.
When I heard this, I really was offended, and told the story to Klaus Langer
of ELSA, and flatly said that was not the kind of attitude I wanted
associated with an exclusive distributor of our product. Klaus asked me if he
could quote me, and also asked others at the table if they had heard me say
that. (There is no lost love between the two doctors.)

If Klaus or Thomas has not discussed this with you, then you need to be in
touch with them. As we have told Collins all along, for years and years, any
dealings you need to make regarding your agreement are with ELSA through
Connect. If Connect will continue to sell to Speedmodem without the
involvement of Dr. Collins, that is fine with me, but I do not want Collins
involved in any way with our product. I am tired of hearing of this, of
complaints about rudeness and nonchalance from customers in Great Britain
calling Collins, etc. I shall withhold my more colorful opinion of the
character of Dr. Collins in the unfortunate event if you decide to publish
this, but I certainly owe him no apology. In any case, we cannot ship copies
of Telix to you -- this is the sole responsibility of Connect GmbH. Should
Thomas at Connect request that we do so, we will, but that decision is up to
him and to Klaus. You say that George is not the registration point for
Telix, yet then suggest that we have an outstanding order for manuals to be
billed to his credit card number, even though he isn't "associated in any way
with Speedmodem". We have no standing order from Connect, provided that ELSA
will allow Speedmoden to continue to purchase. That is up to the Germans.
We will not take further phone calls from Dr. Collins, and my staff has been
informed to refer him to Thomas Schewe at Connect without conversing with
him. You also say that I should be on the phone to him to apologize to him,
and quote the 4310 number, yet say that Collins is no longer associated with
Speedmoden. I do not want Collins answering a phone associated with Telix,
and my release a 3.22 of Telix simply to replace that number (if requested to
do so by the Germans).

You are not authorized to source labels from any other point than Connect
GmbH, and any production of your own labels in the Czech republic will be
taken by us to be flagrant copyright violation.

Further correspondence, orders, complaints, or questions should be directed
to Thomas Schewe at Connect GmbH. We shall not respond to further
correspondence that does not originate from them.

Sincerely,
Jeff Woods
President
cc: Dr. Klaus Langner, ELSA GmbH
    Thomas Schewe, Connect GmbH

=====================================================================
ELSA GmbH
Sonnenweg 11
D-52070 Aachen

Speedmodem Ltd
att. Mr. Karl Anton Schmidt
194 Woodlands Road
Glasgow G3  6LN
Fax 0044 41 204 5026

Our Reference kl/hs
Date 29.10.93

Telix

Dear Mr Schmidt,

We have been notified by Mr. Jeff Woods about recent correspondance between
you and deltaComm. For clarification, we would like to inform you:

There has never been a legally binding business relationship between
Speedmodem and ELSA. Information within American Telix 3.21 distribution
files incorrectly named Speedmodem as 'ELSAs British agent'. To avoid further
misunderstanding, we herby state that, to date, neither Intershop, nor
CompuCom, nor Speedmodem, nor any person affiliated with one of these
companies, have the right to claim any such kind of relationship to ELSA.

In the past, there has been a trading relationship between Speedmodem and
Connect GmbH. It is Connect's decision alone if and how they prefer to deal
with their customers.

ELSA being the exclusive distributor for Telix products in Europe certainly
wants to see success for Telix in the best possible way, and we trust Thomas
Schewe of Connect that he does his best to reach that goal.

We hope that Speedmodemn and Connect can continue their cooperation on a
mutually beneficial basis.

Best regards,
ELSA GmbH
Dr. Klaus Langner

=====================================================================
ELSA GmbH
Dr Klaus Langner
Sonnenweg 11
D-5100 Aachen                                      Faxed to:010-49-241-9177600
GERMANY                                                       10 November 1993


Dear Dr Langner

Re:  Telix

Thank you for your fax dated 29 October 1993. I have been unable to reply
before now because I needed to check some of the history with other
individuals and organisations and consult our legal advisers.

We agree with your statement that there "has never been a legally binding
business relationship between Speedmodem (sic) and ELSA". That is the root of
the current problems since we are unable to actively promote or publicise
this fine program in the way it deserves. We therefore propose that we buy
from you all the rights to Telix within Eire, the United Kingdom and British
Dependent Territories that you purchased from the author Colin Sampaleanu.

Please name your price.
                                       *

We do not wish to seem argumentative, but after studying documents and tape
recordings given to me by Dr Collins covering the period 1990-1993 and taking
sworn affidavits from three separate witnesses, we are satisfied that:
Exis Inc held the Copyright to Telix and assigned all European rights to your company. In
1991 during the course of a tripartite 'phone conversation between Dr Collins (then
Secretary of Interstop), yourself and Colin Sampaleaunu of Exis Inc it was agreed without
limit of time that Intershop would act as a registration point for english language versions
of Telix in Europe. (The pre-amble to this discussion was that, previous to this agreement,
Telix was being treated as Freeware because of your companies lack of registration profile
in the english language market in Europe. We reiterate that we still estimate the revenues
from Telix as being ONE TENTH what they should be if we were given permission to actively
police and promote the distribution of the Shareware version in Britain!)  It was agreed
that Intershop would pay °6 to Exis Inc and °6 to ELSA GmbH for each registration that was
accepted.

You are wrong when you state "Information within the American Telix 3.21
distribution files incorrectly named Speedmodem as 'ELSAs British agent".

In the TELIX.DOC file dated 02-04-91 of version 3.15 produced by Exis there
appears the following:
"Telix users in the UK may register Telix (including telephone credit card orders) locally
through Intershop. Please DO NOT send Intershop
the form in this document. Contact:

          Intershop
          6 Dixon St.
          GLASGOW
          Scotland
          G1 4BB

          +44 (041) 204 4310"

From the evidence we have seen it seems quite clear that deltaComm inherited
these arrangements since, in the TELIX.DOC file dated 05-02-93 of version
3.21 produced by deltaComm Development, there appeared the following:
"Telix users in the UK may register Telix (including credit card orders)
locally through Intershop. Contact:

           Intershop, 136 Holland St., GLASGOW, Scotland, G2 4NB

                            +44 (041) 204 4310"

                                       *
Should we not be able to agree on a price for all the rights to Telix within
Eire, the United Kingdom and British Dependent Territories, then we intend to
proceed as follows:

1) We will continue to accept registrations for Telix up to and including 31
December 1993

2) We will continue to buy labels from Thomas Schewe of CONNECT
Communications GmbH & Co. KG, D-2000 HAMBURG 60 if, and only if,

a) we receive written confirmation that either there is at least another
three months before the next version/replacement for Telix is released or
that these labels will remain valid for that next version/replacement for
Telix...

b) Payment arrangements are normalised. (For our last order, Thomas insisted
on receiving payment before he dispatched the labels. The value of the labels
we have previously bought is a five figure sum in Deutschemark. Every other
supplier in Europe gives us terms of at least 30 days. The intrinsic value of
the labels if lost is nil [since the serial numbers could then be immediately
invalidated]. We therefore propose initiating - as before - a SWIFT transfer
of cleared funds on the day that the labels are dispatched - meaning that he
will have our money before we receive the labels, but after they have been
put in the hands of the Bundespost.)

Otherwise we will make alternative arrangements with Interstop in the Czech
Republic in the interim.

Sincerely yours
for & on behalf of SpeedModem Ltd
Karl Anton Schmidt, Managing Director
                                                           cc: Interstop, Brno

PS:  The telephone number 041-204 4310 was transferred to Dr Collins on 1
     November 1993 as an ex-directory residential line and, although he has
     now retired, he has agreed to continue to liaise for Interstop in the UK
     since, even with the immediate distribution of a new Telix version
     incorporating a new 'phone number, older copies of Telix will
     undoubtedly continue to circulate for a considerable time.

========================================================================
ELSA GmbH
Dr Klaus Langner
Sonnenweg 11
D-5100 Aachen                                  Not Faxed to:010-49-241-9177600
GERMANY                                                       24 November 1993



Dear Dr Langner

We faxed the following letter to:010-49-241-9177600 on 10 November 1993 but
we have not received any sort of reply.

Please name your price for selling all the rights to Telix within Eire, the
United Kingdom and British Dependent Territories that you purchased from the
author Colin Sampaleanu.

"Re: Telix

Thank you for your fax dated 29 October 1993. I have been unable to reply
before now because I needed to check some of the history with other
individuals and organisations and consult our legal advisers.

We agree with your statement that there "has never been a legally binding
business relationship between Speedmodem (sic) and ELSA". That is the root of
the current problems since we are unable to actively promote or publicise
this fine program in the way it deserves. We therefore propose that we buy
from you all the rights to Telix within Eire, the United Kingdom and British
Dependent Territories that you purchased from the author Colin Sampaleanu.

Please name your price.
                                       *

We do not wish to seem argumentative, but after studying documents and tape
recordings given to me by Dr Collins covering the period 1990-1993 and taking
sworn affidavits from three separate witnesses, we are satisfied that:
Exis Inc held the Copyright to Telix and assigned all European rights to your company. In
1991 during the course of a tripartite 'phone conversation between Dr Collins (then
Secretary of Interstop), yourself and Colin Sampaleaunu of Exis Inc it was agreed without
limit of time that Intershop would act as a registration point for english language versions
of Telix in Europe. (The pre-amble to this discussion was that, previous to this agreement,
Telix was being treated as Freeware because of your companies lack of registration profile
in the english language market in Europe. We reiterate that we still estimate the revenues
from Telix as being ONE TENTH what they should be if we were given permission to actively
police and promote the distribution of the Shareware version in Britain!)  It was agreed
that Intershop would pay °6 to Exis Inc and °6 to ELSA GmbH for each registration that was
accepted.

You are wrong when you state "Information within the American Telix 3.21
distribution files incorrectly named Speedmodem as 'ELSAs British agent".

In the TELIX.DOC file dated 02-04-91 of version 3.15 produced by Exis there
appears the following:
"Telix users in the UK may register Telix (including telephone credit card orders) locally
through Intershop. Please DO NOT send Intershop
the form in this document. Contact:

          Intershop
          6 Dixon St.
          GLASGOW
          Scotland
          G1 4BB

          +44 (041) 204 4310"

From the evidence we have seen it seems quite clear that deltaComm inherited
these arrangements since, in the TELIX.DOC file dated 05-02-93 of version
3.21 produced by deltaComm Development, there appeared the following:
"Telix users in the UK may register Telix (including credit card orders)
locally through Intershop. Contact:

           Intershop, 136 Holland St., GLASGOW, Scotland, G2 4NB

                            +44 (041) 204 4310"

                                       *
Should we not be able to agree on a price for all the rights to Telix within
Eire, the United Kingdom and British Dependent Territories, then we intend to
proceed as follows:

1) We will continue to accept registrations for Telix up to and including 31
December 1993

2) We will continue to buy labels from Thomas Schewe of CONNECT
Communications GmbH & Co. KG, D-2000 HAMBURG 60 if, and only if,

a) we receive written confirmation that either there is at least another
three months before the next version/replacement for Telix is released or
that these labels will remain valid for that next version/replacement for
Telix...

b) Payment arrangements are normalised. (For our last order, Thomas insisted
on receiving payment before he dispatched the labels. The value of the labels
we have previously bought is a five figure sum in Deutschemark. Every other
supplier in Europe gives us terms of at least 30 days. The intrinsic value of
the labels if lost is nil [since the serial numbers could then be immediately
invalidated]. We therefore propose initiating - as before - a SWIFT transfer
of cleared funds on the day that the labels are dispatched - meaning that he
will have our money before we receive the labels, but after they have been
put in the hands of the Bundespost.)

Otherwise we will make alternative arrangements with Intershop in the Czech
Republic in the interim."


Sincerely yours
for & on behalf of SpeedModem Ltd
Karl Anton Schmidt, Managing Director

======================================================================
ELSA GmbH
Dr Klaus Langner
Sonnenweg 11
D-5100 Aachen                                 Also Faxed to:010-49-241-9177600
GERMANY                                                       20 December 1993


Dear Dr Langner

Thank you for your fax received by us at 17:44hrs this afternoon saying that
you "will be happy to consider the matter of selling certain rights to
distribute Telix".

We were a little bit puzzled since
1) it bears a date of 29.10.93 and refers to "Your Message of 24.11.93
2) it refers "to a due account of DM 6065,80 DM (sic) where a person is
involved you and I know quite well and whose relationship to Intershop,
Compucom and Speedmodem might much likely remain in the clouds forever."

We will assume that the former is a simple mistake. As regards the latter,
please clarify immediately, since we are unaware of any such sums owing.

Please be clear that we are only interested in buying all the rights to Telix
within Eire, the United Kingdom and British Dependent Territories that you
purchased from the author Colin Sampaleanu. Anything less would complicate
the issue even further!
                                       *
Should we not be able to agree on a price for all the rights to Telix within
Eire, the United Kingdom and British Dependent Territories within the next
week, then we still intend to proceed as follows:

1) We will continue to accept registrations for Telix up to and including 31
December 1993

2) We will continue to buy labels from CONNECT Communications GmbH & Co. KG,
D-2000 HAMBURG 60 if, and only if,
     a) we receive written confirmation that either there is at least another
     three months before the next version or replacement for Telix is
     released or that these labels will remain valid for that next
     version/replacement for Telix...
     b) Payment arrangements are normalised. (For our last order, Thomas
     insisted on receiving payment before he dispatched the labels. The value
     of the labels we have previously bought is a five figure sum in
     Deutschemark. Every other supplier in Europe gives us terms of at least
     30 days. The intrinsic value of the labels if lost is nil [since the
     serial numbers could then be immediately invalidated]. We therefore
     propose initiating - as before - a SWIFT transfer of cleared funds on
     the day that the labels are dispatched - meaning that he will have our
     money before we receive the labels, but after they have been put in the
     hands of the Bundespost.)

Otherwise we will continue the alternative arrangements with Interstop in the
Czech Republic.

Sincerely yours
for & on behalf of SpeedModem Ltd
Karl Anton Schmitt, Managing Director

                                        *

There are obviously other letters, faxes and tape transcripts but we
think this is enough for you to get the flavour that the breakdown in
relationships was due to the inability of ELSA GmbH to move swiftly
enough and the blind anger of Jeff Woods when faced with competition
in the shape of Terminate.

Now you have this copy of Terminate, perhaps you understand why Jeff
Woods was worried...